Customer Service Management
Customer Service Management
Design, automate, deliver, and management IT and Business service.
SupportCenter Plus
Manage Customer accounts, tickets, and service contracts to facilitate a superior end-to-end, multi-channel customer support experience.
Features and Benefit
Track Customer needs via multi-channel support
View every interaction from one place, irrespective of the communication mode they choose.
Customize an automate request workflow
Seamlessly automate the process of creating, organizing, and tracking request
create a comprehensive help desk for each business unit
Let business unit define their product or service-specific configuration so that they can work independently from each other
Manage individual account and contact
Manage customer information, including the product and services purchased, contracts they are entitled to, their organizational hierarchy, and so on.
Give customers control with a personalized self-service portal
Deploy a customizable self-service portal and allow customers to submit tickets, track them, search the knowledge base, and run reports.
Track and maintain contracts and SLAs in one place
Manage multiple service contract and related support plans to service customers on time and bill them accordingly.
4.9/5.0
by 700+ customers for 3200+ clients
