Limit users’ actions based on their roles. Whether enabling or disabling access, assigning roles and applications, or selecting a chosen notification channel, maintain complete control over user activity.

Notify another technician when on-call staff fails to acknowledge or close an alert. Create escalation policies to decide who receives an alert first, the escalation timeout duration (how long the first recipient has to respond before the alert is sent to the next recipient), and whom to notify next.

Open, acknowledge, close, and delete alerts as needed. Update the status of an alert to let other users know it’s been taken care of, or manually change an alert’s severity to update its priority level.

Schedule downtime to stop receiving meaningless alerts when IT is under maintenance.

Easily filter and classify alerts to reduce clutter on the alarms page. Generate a report for all the alerts in any view and drill down into the important data.

Define multiple criteria to filter out redundant alerts and get only the necessary notifications.