ServiceDesk Plus MSP

Design, automate, deliver, and management IT and Business service.

ServiceDesk Plus MSP

Deploy a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offer services and support to multiple clients with centralized controls thanks to the solution’s robust data segregation.

Features and Benefit

Manage multiple clients

Maintain and personalize individual contacts and accounts, establish business relationships, configure business rules, setup unique SLAs for each account, boost customer satisfaction, and more, all from a common platform.

Efficiently manage incidents from every account

Automate incident management by processes organizing tickets from different accounts, assigning incidents to appropriate technicians, and resolving recurring so that the service desk team can focus on more productive tasks.

Display all available service in a service catalogue

Organize services into service categories and publish them in the client's self-service analytics portal. Create customized workflows and automated processes, and associate appropriate tasks and SLAS with services to quickly fulfill client requests.

Increase customer satisfaction with a knowledge base

Boost an existing knowledge database or build a new one from scratch with easy templates and resolutions from previously solved tickets. Technicians can learn and record do's and don'ts for future reference when solving complex issues,

Take control with easy change management processes

Implement changes in a controlled and structured environment to reduce their impact. Complete approval cycles are also incidents available depending on the type of change.

Use advanced analytics to stay on top of service

Quickly access the service desk's key performance indicators without writing complex database queries. Use analytics to proactively identify avenues for service improvement, client acquisition, revenue improvement, generation, and new service offerings.